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What payments do you
accept?We accept payments Visa/MasterCard/Discover through the Authorize.net secure payment process and all forms of payment with PayPal and Pay by Phone (888.856.6466). To pay with PayPal you do not need to have a PayPal account. Simply follow the Guest Checkout Procedure to the left of the log-in request.
- Is it safe to use my
credit card on-line?
Your credit
card information gets entered securely through the Authorize.net or Paypal's secure site. We do not see your credit card information or store your personal
information.
View our Privacy Practices
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It looks like FTH Lingerie has charged my credit card TWICE...Why is that?Your credit card probably has NOT been charged. Your card was probably only AUTHORIZED.
We usually DO NOT charge our customer's card until we ship the order. When you place an order with us, our payment system automatically contacts your credit card's computer to let your credit card company know that there is a PENDING sale on your card number. The credit card company's computer then notifies the computer of the Bank that issued your credit card to you. At this time your bank reserves the dollar amount of the purchase you made with us to insure that the funds will be available when we finally charge your card. This reserving of funds done by your bank is called an AUTHORIZATION. Many bank computers are not able to give a detailed statement to you to indicate that this is an Authorization...instead they just list it as a Debit or Charge. Many bank customer service employees are not trained to distinguish an Authorization from an actual Charge. The "double" charge will usually clear itself in 5-7 business days depending on the bank's procedures.
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My credit card was declined, but the charge is showing on my credit card. What happened? You have not been charged. The "charge" that is appearing on your account is called a pending hold. We understand that this is a frustrating situation for you as well as the entire ecommerce industry.
Pending holds are the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification.
Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an avs - address verification system. If your information is not exactly how your bank/credit company has it on file, then your order will not process.
It may appear that the charge was processed - when it is only a pending authorization. This pending transaction will clear itself in 5-7 business days depending on your bank's procedures.
An error message will appear online stating: avs mis match: the billing address provided does not match the billing address on file with your credit company. You can then go back and edit the information that you had previously entered as your billing address.
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My credit card was declined! I don't understand? I know I have enough funds to cover my purchase!More than likely your credit card was declined due to an AVS mismatch - meaning the billing address that you entered does not match the one that is on file with your bank. Please check your billing address as it did not match the address that is registered with your credit card company.
If you are a student, away from home, your billing address is probably your home address. Make sure you note the different billing address (vs. shipping address) when making online payments.
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How do I get additional discounts?
Select "View Current Promotions" on the top of the page or select SPECIALS on the top menu in both stores to see additional offers and sales.
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How often will I
receive emails from you if I select the option to receive
your promotions and special discounts?
We value
your privacy and will not overload you with
unwanted emails. We will send out special offers
and announcements about 4 times a year. You will
have the option to opt-out of our emails at any
time.
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What do you do with my email
address?We truly value your privacy and we will not use your information for
any other purpose other than what you have authorized.
We do not resell your information. If you do not
register to receive our special offers, your information is
simply stored for the next time you visit. Your
email address is used to send you information regarding
your orders.
- What if
I have a question? Who do I
contact?
The best
way to contact for the quickest response is by
email -
contact@fromtheheartlingerie.com.
Our office hours are Monday - Friday
9am to 6pm EST.
Toll free Customer Service
number: 1-888-856-6466.
- How do I know my
size? We have sizing charts and
sizing information in our Sizing page. See Sizing Information.
- Are the Lingerie and Bras on your website high quality?
For more information on the quality of our Sensual Lingerie Store - visit our quality information page that gives information on our manufacturers and their exquisite designs. You will appreciate the unique design, durability and comfort that our Sensual Lingerie line offers.
See Our Quality Information Page.
- You have many panty styles and I am not sure which one is the right style for me?
Yes. We have many styles from bikini minis to brief maxis and shapers. For more information on our selection of Panty Styles -
See more Information on Panty Styles
- Can I request a catalog?
Unfortunately we do not produce catalogs. We select a multitude of lingerie items from many manufacturers. We put great effort in providing quality images and information on our website. If you have any specific questions on any particular item that you are looking at - please let us know and we will be happy to assist you.
Question not answered
here? Contact us now.
or Phone:
1-888-856-6466
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