Payments
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What payments do you
accept?We accept payments Visa/MasterCard/Discover through the Authorize.net secure payment process and all forms of payment with PayPal and Pay by Phone (888.856.6466). To pay with PayPal you do not need to have a PayPal account. Simply follow the Guest Checkout Procedure to the left of the log-in request.
- Is it safe to use my
credit card on-line?
Your credit
card information gets entered securely through the Authorize.net or Paypal's secure site. We do not see your credit card information or store your personal
information.
View our Privacy Practices
Shipping
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View our Returns Policy
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Do you charge handling fees?
No. There are no minimum
orders.
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Are
all of your listed items available for immediate
shipment?
We make
every attempt to keep our website updated to
account for back ordered items. There are times
that we run into an out of stock situation with our
warehouse. If this occurs with your order, we will notify you
and give you the option to change your order or refund you for that item.
Pricing
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How do I get additional discounts?
Select "View Current Promotions" on the top of the page or select SPECIALS on the top menu in both stores to see additional offers and sales.
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How often will I
receive emails from you if I select the option to receive
your promotions and special discounts?
We value
your privacy and will not overload you with
unwanted emails. We will send out special offers
and announcements about 4 times a year. You will
have the option to opt-out of our emails at any
time. Other
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What do you do with my email
address?We truly value your privacy and we will not use your information for
any other purpose other than what you have authorized.
We do not resell your information. If you do not
register to receive our special offers, your information is
simply stored for the next time you visit. Your
email address is used to send you information regarding
your orders.
- What if
I have a question? Who do I
contact?
The best
way to contact for the quickest response is by
email -
contact@fromtheheartlingerie.com.
Our office hours are Monday - Friday
9am to 6pm EST.
Toll free Customer Service
number: 1-888-856-6466.
- How do I know my
size? We have sizing charts and
sizing information in our Sizing page. See Sizing Information.
- Are the Lingerie and Bras on your website high quality?
For more information on the quality of our Sensual Lingerie Store - visit our quality information page that gives information on our manufacturers and their exquisite designs. You will appreciate the unique design, durability and comfort that our Sensual Lingerie line offers.
See Our Quality Information Page.
- You have many panty styles and I am not sure which one is the right style for me?
Yes. We have many styles from bikini minis to brief maxis and shapers. For more information on our selection of Panty Styles -
See more Information on Panty Styles
- Can I request a catalog?
Unfortunately we do not produce catalogs. We select a multitude of lingerie items from many manufacturers. We put great effort in providing quality images and information on our website. If you have any specific questions on any particular item that you are looking at - please let us know and we will be happy to assist you.
Question not answered
here? Contact us now.
or Phone:
1-888-856-6466
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